Who we are
Compass Educational Psychology is an educational psychology service based in the United Kingdom. Our website address is: https://compasseducationalpsychology.co.uk
We are committed to protecting your personal data and handling it responsibly. This privacy policy explains what information we collect, how we use it, and your rights in relation to it.
For any privacy-related queries, please get in touch via our Contact page
What data we collect and why
Enquiry and contact forms When you submit an enquiry through our contact form, we collect your name, email address, and any information you choose to share in your message. We use this solely to respond to your enquiry. We will never use this information for marketing purposes without your explicit consent.
Psychological assessment and professional work Where we are engaged to carry out educational psychology assessments or professional services, we may collect and process personal data — including sensitive data relating to children and young people — as part of that work. This data is handled in strict accordance with our professional obligations under the Health and Care Professions Council (HCPC) standards, the British Psychological Society (BPS) Code of Ethics, and UK data protection law. Any such data is stored securely, shared only with relevant parties on a need-to-know basis, and retained only for as long as legally and professionally required.
Website usage data Like most websites, we may collect anonymised data about how visitors use our site (such as pages visited and time spent on the site). This helps us understand how the site is being used and improve it accordingly. This data does not identify you personally.
Cookies Our website uses cookies to ensure it functions correctly. These may include temporary session cookies and cookies that remember your preferences. You can control cookie settings through your browser at any time. Where we use any third-party tools or analytics, these are noted below.
Embedded content Pages on this site may include embedded content from third-party platforms (such as videos or social media). Embedded content behaves as if you had visited that third-party site directly and may collect data, use cookies, or track your interaction with that content. We recommend reviewing the privacy policies of any third-party platforms.
How long we retain your data
General enquiry data is retained for no longer than 12 months unless an ongoing professional relationship is established. Data collected in the context of professional psychological work is retained in line with our professional and legal obligations — typically 7 years for adults and until the age of 25 for children and young people, in line with BPS guidance.
Who we share your data with
We do not sell, trade or share your personal data with third parties for marketing purposes. Data may be shared in the following limited circumstances:
- With other professionals directly involved in supporting a child or young person, where consent has been obtained
- Where we are legally obliged to do so (for example, in safeguarding situations)
- With our website hosting and technical providers, solely for the purposes of running this website securely
Your rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation to retain it exists)
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise any of these rights, please get in touch via our Contact page.
Safeguarding
As a professional psychology service working with children and young people, we have a duty of care that may, in some circumstances, override confidentiality — for example where there is a safeguarding concern. In such cases we may be required to share information with relevant authorities without prior consent.
Changes to this policy
We may update this policy from time to time. Any significant changes will be reflected with an updated date at the top of this page.
Contact
If you have any questions about this privacy policy or how we handle your data, please get in touch via our Contact page and we’ll be happy to help.
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